FAQs

Not sure where to start? No problem – we’re always here to help! Here are a few of our most frequently asked questions from our customers. If you still need a hand, reach out to our Customer Support Team – not only will we answer all of your questions, we’ll help you find the VVS Bomb bath, body, or mind product that is right for you.

What type of payments do you accept?

We currently accept Interac e-Transfer.

What happens once payment is sent to you?

Once your payment is sent, it may take up to 24 hours to complete and for us to receive it from your bank. Once the payment is received by us, we notify you by email and will send you a tracking number once the order has been shipped to you. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

I have a problem with my order, what do I do?

Please contact us right away at [email protected]. All emails are answered in a timely matter and usually within 1 hour. We will do everything in our power to make sure you get what you need and want and will rectify any situation in a timely matter.

What happens to my order if I don’t send the payment?

Once the order is placed, the next step is to send your payment to us. We keep your order on hold until the payment is received. If no payment is received after 24 hours, then the order is cancelled.

My order is missing something, what now?

Please do NOT unwrap your items and visually inspect if you are missing anything before your package is opened. We will require a picture of your UNOPENED interior packaging and products, as well as your EXTERIOR package. If you break the seals on our packaging the product will be considered fully delivered regardless of the situation.

How long before my package arrives?

It depends on your location. All items are sent via Xpresspost from British Columbia area. Typically, packages arrive within 2-3 business days, and 5-8 business days in rural areas. Upon successfully ordering you will be supplied a tracking number where you can track your package on www.canadapost.ca. As these are only estimates, we do not refund or compensate for a late shipment. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

What happens if my package doesn't arrive?

If you do not get your package 2 days after the expected arrival date, please let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

When does my order ship out?

All payments received by 6 PM PST will have their corresponding order shipped by the end of the following business day. If your order is after 6 PM PST, your order will be shipped within two business days. If you order during the weekend, your order will likely be confirmed prior to, or on Monday morning. Once confirmed, you will receive shipping confirmation and your tracking number by the end of the following business day.

Do you ship with the "signature required" option?

We only ship out packages with “signature required” upon request. If you would like this, please indicate under ORDER NOTES upon checkout. Please also request a “signature required” if there is a possibility of theft. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

Is tax included in the price?

Yes we claim taxes. At the checkout the price includes tax, 5% GST and 7% PST on all orders to BC. 15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, PEI. 13% HST to Ontario. 8% RST + 5% GST to Manitoba. 9.975% QST + 5% GST to Quebec. 6% PST + 5% GST to Saskatchewan. 5% GST to Alberta.

What is the shipping fee?

Shipping fees vary by region. For an accurate estimate, use our ‘Calculate Shipping’ tool in your cart. For all orders over $149, Xpresspost shipping is FREE. We ship all our orders via Xpresspost, but if you would like to upgrade to Priority, you can do so during checkout. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

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